If you experience none of the first three problems, and you hear a long beep after five minutes, then your NAS hardware has booted successfully. If recovering the firmware does not solve the issue, contact our Service Portal for assistance. Solution: Follow the firmware recovery procedure that is documented step-by-step in this guide. This could be caused by the NAS being abruptly powered off during a firmware update. This results in the NAS being unable to boot QTS. The absence of a long beep may indicate that your NAS has corrupted firmware. This indicates that the QTS operating system has finished booting. Within five minutes after powering on your NAS, you should hear a long beep (about 1.5 seconds long). Solution: Contact our Service Portal or your QNAP reseller for warranty repair service. The most common causes of this are a faulty motherboard or faulty RAM. Problem #2: The NAS does not pass the POST (Power-On Self-Test).ĭoes the NAS produce a short beep about 5 to 10 seconds after being powered on? If not, the system has failed to pass the POST. For out-of-warranty units, a replacement power adapter/power supply can be purchased from the QNAP accessories store. You can try plugging in the NAS to another power outlet to double-check. Possible cause: Faulty power adapter or power supplyĬheck if the LEDs on the front panel turn on after pressing the power button.If none of the LEDs turn on, the power adapter or power supply of your NAS may be faulty. Problems, Causes, and Solutions Problem #1: The NAS does not power on. If you have upgraded/changed the RAM, reinstall the original QNAP RAM modules.Disconnect all USB devices from the NAS.Remove all the drives, including M.2 SSDs.Use this article to troubleshoot your NAS and find a solution.īy following these initial steps, you can potentially see if the problem is caused by something installed/added to the NAS. This article lists the most common reasons that a NAS won’t power on or boot. Secured login and multi-factor authentication.Support Milestone Surveillance Platform.NAS Smart Surveillance System Solutions.NDR Solutions against Targeted Ransomware.Software-defined Platform Total Solution.Support Platform9’s Managed OpenStack Solution.Veeam-Ready and Virtualization Certifications.With Linux and ZFS, QuTS hero supports advanced data reduction technologies for further driving down costs and increasing reliablility of SSD (all-flash) storage. QuTS hero is the operating system for high-end and enterprise QNAP NAS models. WIth Linux and ext4, QTS enables reliable storage for everyone with versatile value-added features and apps, such as snapshots, Plex media servers, and easy access of your personal cloud.
QTS is the operating system for entry- and mid-level QNAP NAS.
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